Meet our Associates 

Check our the vast array of expert talent we have ready to supercharge your Loyalty program and Customer plans. 

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Anne

Driving loyalty with superior customer experience

20

Years Experiance

a strategic thinker with wide range of expertise in FS and IT sectors, with a focus on customer experience. I’ve worked both client and agency side on brands such as American Express, Mastercard, UBS, HP, Sony and Ford as well as Collinson and Psion. I have over 20 years of senior client and C-Suite management. NN/G UX certified, extensive speaking and writing expertise

My availability

Projects

My skills

CRM, Loyalty Programs, Strategy, Project Management, Digital Marketing, General Marketing

Industries i've worked in

Retail, Airlines, Financial Service, B2B, Technology, Agency, B2C, Hospitality, Food & Beverage

Brands i've worked with

American Express, UBS, IAG, Eurostar, CBA, Microsoft, Sony, HP, Unilever, Nestle

Louise

Leading Expert in Customer Experience and Loyalty

17

Years Experiance

Louise has 17 years experience in CX and Customer Strategy. She has dedicated her career to ensuring that Customer and Data led thinking are at the heart of business decisions. With expertise across CX, Web products and CRM, Louise ran major functions at M&S including Loyalty Proposition Development, CRM, Product and Marketing Tech. More recently Louise has consulted with other businesses on Loyalty and Customer Strategy.

My availability

Full Time, Part Time, Selected days, Weekends, Projects

My skills

CRM, Loyalty Programs, Rewards & Benefits, Strategy, Operations, Data Analytics, Email Marketing, Digital Marketing, General Marketing

Industries i've worked in

Retail, Financial Service, Hospitality, Fashion, Cosmetics, Technology, B2C, Food & Beverage

Brands i've worked with

M&S, Penguin Random House, TCC, Eyekandy

Fiona

Digital Marketing Freelancer growing small business’ through branding and marketing!

4

Years Experiance

My mission is to help business' and brands realise their goals through marketing, acting as an extension teams! I’m a self-employed BA and CIM qualified Marketing Professional, trading as FB Comms. I'm passionate about digital marketing and comms, having created strategies and campaigns for clients including Coca-cola, Morrisons, Unilever, Diageo, Bosch and many more across a variety of sectors with diverse goals. My service includes a comprehensive consultation to identify gaps and opportunities, resulting in a marketing audit and strategy plan with timelines and costs. I can implement the insight-led marketing plan, branding and messaging across websites, social media, email campaigns and any other digital platforms!

My availability

Part Time, Selected days, Projects

My skills

Loyalty Programs, Rewards & Benefits, CRM, Email Marketing, Data Analytics, Project Management, Strategy, Operations, Digital Marketing, General Marketing, Social Media

Industries i've worked in

Retail, B2B, B2C, Fashion, Agency, Cosmetics, Luxury, Technology, Food & Beverage

Brands i've worked with

The Loyalty People, Earth Rewards, Ascend, Coca-Cola, Unilever, P&G, Diageo, Rimmel, Brown & Newirth, Pepsico, Purina, Mars Food, Shine Like A Celeb, County Gold, Dugdale Bros, Westway Trust, ZED and many more

Pete

Expert in Loyalty Programs & CRM strategy & Execution

20

Years Experiance

Expert in Marketing, Loyalty & CRM with experience working in fast paced multi industry environments, across the UK and Australia. Dedicated to developing and executing strategy to improve ROI and customer engagement. Passionate about developing advanced customer led and data driven culture where repeating last year is behaviour of the past. Confident in delivering positive results and meeting challenging targets whilst focused on growing and leading teams of customer obsessed advocates

My availability

Full Time, Part Time, Selected days, Weekends, Projects

My skills

CRM, Loyalty Programs, Rewards & Benefits, Strategy, Email Marketing, Data Analytics, Operations, Preoject Management, Digital Marketing

Industries i've worked in

Retail, Financial Service, B2B, B2C, Fashion, Cosmetics, Luxury, Technology, Agency

Brands i've worked with

Harrods, Harvey Nichols, Benefit Cosmetics, PUIG Fragrances, MKM, MYER, Sigma Pharma, Morrisons, LoyaltyOne, Precima

Tom

I am an expert in customer loyalty and engagement as well as a very successful commercial leader

15

Years Experiance

I am a successful commercial leader and an expert in all forms of customer loyalty across the Financial Services, Retail, F&B, Travel and FMCG sectors, with extensive knowledge in data-driven decision making for CRM, retention and loyalty, through all forms of customer communications. My experience covers the latest trends in loyalty including “Paid-for loyalty”, Card-linking, real-time data analytics and emotional/experiential loyalty techniques, which supplement my analytical and strategic outlook.

My availability

Full Time, Part Time, Projects

My skills

CRM, Loyalty Programs, Rewards & Benefits, Strategy, Data Analytics, Email Marketing, General Marketing

Industries i've worked in

Retail, Airlines, Financial Service, B2B, Fashion, Agency, Technology, Luxury, Cosmetics, Food & Beverage

Brands i've worked with

Aimia, Collinson, Reward Insight, Puig Fragrances, Benefit Cosmetics, Barclays Bank, Raiffeisen Intl Bank, Erste Bank, Cadogan Estates, McArthurGlen Retail, Via Outlets, Caffe Nero, John Lewis Group, Halfords

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