A senior Experience Manager with a proven reputation for sustained and substantial improvement to key ROI and NPS metric. Develop insights across product development, international market expansion, innovation, CRM, campaign management and direct marketing. All geared towards driving a branded customer experience transformation. Over 15 years’ experience of applying advanced insight and cultural change techniques to complex, international customer-facing businesses.


Number of Years experience 


Industries I've worked in

Retail, Financial Service, B2C, Food & Beverage

Brands I've worked with

GE, E.ON, Harrods, Debenhams, Top Man, Top Shop, House of Fraser, New Look, Provident, International Personal Finance

My Skill Set 

Loyalty Programs, Strategy, Data Analytics, Project Management, General Marketing, CRM

My availabiliy

Full Time, Part Time, Projects