A skilled customer experience consultant working to deliver customer experience strategy, customer analytics, customer insight, loyalty and voice of customer to drive business financial objectives, improve customer satisfaction and improve customer experience. With a technology background and also experience running business units and owning P&L, Greg is able to translate business objectives and requirements into technical requirements and work with IT to deliver solutions. Greg understands one of the most important keys to success in rolling out new programs and solutions is to ensure adoption by both employees and customers, and can provide the change management elements needed to ensure success.


Number of Years experience 


Industries I've worked in

Retail, Financial Service, Hospitality, Technology, B2C, Fashion

Brands I've worked with

Sainsbury's, Marks & Spencer, Capital One, Virgin Media, O2, GMAC Finance, Ubisoft

My Skill Set 

CRM, Loyalty Programs, Email Marketing, Data Analytics, Project Management, Strategy

My availabiliy

Full Time, Part Time