Louise has 17 years experience in CX and Customer Strategy. She has dedicated her career to ensuring that Customer and Data led thinking are at the heart of business decisions. With expertise across CX, Web products and CRM, Louise ran major functions at M&S including Loyalty Proposition Development, CRM, Product and Marketing Tech. More recently Louise has consulted with other businesses on Loyalty and Customer Strategy.


Number of Years experience 


Industries I've worked in

Retail, Financial Service, Hospitality, Fashion, Cosmetics, Technology, B2C, Food & Beverage

Brands I've worked with

M&S, Penguin Random House, TCC, Eyekandy

My Skill Set 

CRM, Loyalty Programs, Rewards & Benefits, Strategy, Operations, Data Analytics, Email Marketing, Digital Marketing, General Marketing

My availabiliy

Full Time, Part Time, Selected days, Weekends, Projects