12 years of experience in handling customer lifecycle managements including usage and retention, loyalty,customer engagement and strategy. Proven track record in increasing customer usage and retention by running various programs and by designing various products. Focus of detailed analysis to come up with right products for running various loyalty programs and schemes. Liadoning with different stakeholders to implement right technologies and platforms to carry out operations to ease customer experience and approach to target customers. Running continuous improvement plans to increase customers Association. Bringing technological approach, empathy to deliver maximum value propositions to customers.